Tight deadlines. Complex processes. Manual tasks. These are the kinds of problems WipIT solves for our clients every day. From workflow configuration to systems integration and increased visibility, WipIT simplifies complex processes and delivers smart solutions that put clients in the driver’s seat of their logistics workflows.
And that’s not just a theoretical outcome. Here’s how WipIT created a scalable, user-friendly solution to automate a software download program for one of our recent clients.
Problem: Complex Processes and Lack of Visibility
Speed, accuracy, and flexibility are key components of a solution that can support complex projects. Our client came to us in need of a solution they could leverage for stand-alone hard drive imaging and configuration in a software download operation.
The client’s previous solution worked, but it was complicated, lacked scalability, and had minimal reporting capabilities. Imaging errors required lead engineers to scroll through pages of code looking for the problem, and custom factory integration content had to be downloaded manually. The solution also lacked a dashboard showing work in progress, which made it difficult to track daily process throughput.
Solution: Efficient Management of Stand-Alone Hard Drive Imaging and Configuration
These problems created ongoing challenges for the client, eventually reaching a tipping point when they needed to support a complex software download operation.
When the client reached out to Triage, the first thing we did was to review the current application and look for ways to improve the overall process. Our goals were to help the client streamline their operations with a flexible, scalable solution that would save them time and reduce complexity.
WipIT solved all of these problems and gave the client flexibility to configure the solution onsite, ensuring alignment between the software and their operational needs. Team members now had a comprehensive dashboard where they could view the status of an order and all order information at a glance in one place.
They also had the ability to share status updates with customers so they could correct problems upstream and respond proactively, not reactively. This functionality eliminated the single point of failure caused by relying solely on lead engineers to correct problems. Instead, the workload could be shared, resulting in a 15% improvement in overall process times.
With WipIT, the client was able to:
- Automate the imaging process by identifying the drive, connecting to the centralized imaging database, and initiating imaging
- Track orders in process, first pass yield rates, and receipt to complete ratios in a comprehensive dashboard
- Ensure process adherence
- Automate downloads of custom content to reduce manual touch time
- Identify failures in the event history without scrolling through pages of code
- Display work instructions at the touch of a finger
- Eliminate single points of failure
- Generate real-time reports
“One of the most helpful features was the remediations screen that enabled operators to fix issues on their own,” an engineering team member at a top fortune 500 logistics company shared. “This allowed me to hand the project over to the operators, giving me more time to focus on improvements and new projects.”
Results: Faster, More Efficient SWDL Process
With WipIT, automatic downloads and staging of custom image content are now faster, more efficient, and more accurate. Productivity has increased by at least 15% over the previous solution, maximum imaging capacity increased from 730 to 850, and overall process times decreased by 20%.
This implementation “gives more ownership to the operators by simplifying a complex solution,” said a senior operations analyst.
For users, the WipIT implementation is easier to navigate, resulting in less down time and fewer interruptions. They can manage imaging, track failure trends, and make edits directly in the app, and a comprehensive dashboard makes it easy to see all the order information in one place.
“This is the first time a services operation has deployed in this manner and it is impressive,” said the same engineering team member. “We should deploy this wherever we do software download.”
Partner with Triage for Flexible, Scalable Solutions
At Triage, we hear stories like this from our clients on a regular basis. With WipIT, clients can take control of their logistics processes, improve flexibility, and scale operations effortlessly.
Ready to see what WipIT can do for you? Contact us today to get started!